Managers need to provide employees with up-to-date information to guide their work & provide a line-of-sight to the organization’s objectives, so they are not in the dark An employee begins a new role as a hotel’s Guest Experience Manager. After the first week on the job, the manager says they need to work on their…
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Do you remember the famous marshmallow experiment that took place at Stanford University in the 1970’s? Kids were left unattended in a room. They were given the choice to consume a single marshmallow or wait & be rewarded with two marshmallows upon the psychologist’s return. Data showed kids who were willing to wait for the…
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When you find yourself engaged in a conflict, it’s usually easy to understand the other party’s immediate interest, which is their stated, desired outcome. These tend to be more surface level concerns. Examples of Immediate Interests include:-Getting a raise-Finishing a project-Closing a deal-Gaining a larger share of the market-Satisfying the customer When we find ourselves…
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It is important to recognize we are not our feelings & our feelings do not define us. Be honest, how do you feel when a colleague is rewarded with a promotion after implementing your idea for a product enhancement, a dissatisfied customer sends you a rude email, or a friend (who has been out of…
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Some lessons are relevant to professionals in all industries I attended a photography show in Chicago, “Alternative Nation: A Retrospective.” The exhibit featured work from concert photographers/documentarians who captured the rise of alternative music (Jonathan Rach, Joseph Cultice, Chris Cuffaro, Kevin Westenberg & Scarlet Page). Jonathan & Joseph held an artist talk & I took…
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Why are we so uncomfortable with silence? I am passionate about live music & visiting iconic venues (Red Rocks Amphitheatre, Gorge Amphitheatre, The Greek Theatre, Hollywood Bowl, Madison Square Garden, The Sphere). I recently attended Queens of the Stone Age’s Catacombs Tour at The Met Philadelphia. This limited-run series of intimate performances was inspired by…
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If you want to learn more… Check out my article about DiSC© on pages 9 & 11 in the Spring/Summer 2025 edition of Corridors Magazine, published by Pittsburgh North Regional Chamber of Commerce by clicking on the link below: How This Personality Test Can Improve Your Workplace Culture
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When giving recognition, it’s never a “one size fits all.” A manager orders lunch to show appreciation for employees’ hard work. The gesture falls flat – with only a few people appearing genuinely happy about it. The manager becomes frustrated, thinks the employees are ungrateful & vows not to provide lunch again. What went wrong?…
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Have you ever complained you receive too much recognition? Unfortunately, the opposite is often true & employees feel under-appreciated. Why do some managers fit the description of “recognition misers?” There are several barriers to giving recognition. Do any of them resonate with you? (1) “I feel awkward giving employees praise & sometimes it makes them…
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Conversation Starters is a great feature included within the Everything DiSC® Catalyst™ online learning platform. Following a workshop, learners can immediately transfer the training back to their jobs by creating a Group consisting of their direct reports, project team members or close colleagues. The group can be for personal reference or shared with the other…
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